De La Salle College

Complaints Handling Policy

This Complains Handling Policy (Students and Parents) applies to De La Salle College Malvern.

This policy outlines De La Salle’s procedures for resolving student and parent complaints in an effective and timely manner.

The Victorian Registration and Qualifications Authority (VRQA) guidelines stipulate that schools must provide best-practice procedures to manage grievances and complaints with respect to the minimum standard of student wellbeing.

De La Salle may, from time to time, review and update this Complaints Handling Policy to take account of new laws and technology and changes to De La Salle College operations and practices.